Administrative Solutions for Student Health.
At Ascension, our customized administrative services are flexible and structured to save you time. We offer convenient, secure technology solutions along with caring client service staff and dedicated account managers who provide year-round support and problem solving. From choosing your plan to day-to-day administration and on-campus support, we are there with you every step of the way.
Underwriting. We maintain long-standing relationships with high-ranking underwriting companies that have demonstrated a commitment to service the student health insurance marketplace.
Compliance. We maintain timely access to the latest trends, pending legislation, and newly passed statutory requirements related to healthcare delivery at the state and national levels.
Plan Placement. Through our underwriting relationships, we can procure multiple competitive quotes, allowing you to choose the best coverage and rates for their net effect on your program. Further, we can tailor the benefits according to the unique and evolving healthcare needs of your student population.
Once your plan is in place, we will help coordinate insurance administration with your on-campus services. We work with you to ensure that enrollment and premium payment is efficient, students can easily access benefits, and you have the tools and expertise you need throughout the year.
Customer Service. Ascension understands that for many students, health insurance may seem complicated and frustrating. For international students especially, the system of privatized health insurance can be completely unfamiliar. We advocate for students, offering expertise, resources and personal service so that they can gain full access to their benefits.
Claim Management. Ascension only works with claims administrators who provide a high level of proficiency and timeliness in administering claims. We carefully review lag studies and quality-control reports, which must meet industry standards. if a student is unsatisfied with or has questions about a claim, we can act as an intermediary on his or her behalf to bring about a fair and timely resolution.
Daily Administration. Our goal is to minimize the time you spend administering your student health program. So we provide dynamic tools and procedures tailored to meet your needs, including:
- Flexible enrollment and waiver procedures
- Adaptable and efficient accounting and premium processing
- Secure, HIPAA-compliant file transfer and messaging systems
- User-friendly online eligibility access for authorized school personnel
- Informative insurance orientations for students and staff
Plan Materials. We produce customized materials, which provide detailed and easy-to-understand information on benefits, exclusions and claim submission. In addition, we work closely with school administrators to include any ancillary information requested. Plan materials are printed and delivered for distribution to students, or available online.
Technology. Our state-of-the-art technology offers 24/7 access to plan information for your students
Risk Management. Long-term success requires that your plan design address the cost and benefit needs of the student population at your school as those needs change from year to year. Ongoing analysis and monitoring of your plan's performance minimizes risk and helps you make more informed decisions for the future. Utilization and experience reports are critical to the risk management process. We offer industry-leading reporting and analysis to review plan performance throughout the year, which enables us to identify cost and utilization trends. These can include:
- General experience and loss ratio reports, including large-dollar claims
- Provider reports including campus health center utilization and PPO versus non-PPO analysis
- Descriptive reports based on diagnosis (ICD9), benefit code, procedure (CPT), etc.
Using these tools, together we can determine the best available methods of reducing risk with minimal impact to your school's resources. As your Student Health partner, you can trust that Ascension will support your objectives in order to help you reach the immediate and long-term goals of your insurance program.